Archive for March 19th, 2012

March 19, 2012

Responding to Feedback at Work

I submitted a work report to someone with authority to review. Although I submitted the report by e-mail  to get feedback on the content, I received a responding e-mail with the bolded words “there are several typos throughout”. However, the overall quality of the report was deemed to be accurate.

There are multiple ways that we can choose to respond any situation. For the best possible outcome in this work situation, I was appreciative for the feedback and used the feedback to correct my report.

It is beneficial to let others know that you are appreciative for any feedback they give you. Other people can provide us with a unique perspective that can help our performance (such as catching typos in your drafts).

When we receive feedback, it is important to keep our ego in check.I have to admit that I had a moment where my ego got involved. The e-mail statement “there are several typos throughout” was copied to five of my colleagues! I read through the entire document twice and found (only) two mistakes!

Luckily, I was able to keep my ego in check. I realized that I need to work on editing my own work since I have difficulty seeing the details. I asked another co-worker to look at the document and they found about 6 small errors. If I listened to my ego, I would not have been open to additional feedback.

When we receive feedback that we interpret as “negative”,  the ego / story telling mind can get a little carried away. These examples are exaggerated to make a point. This is what we do NOT want to do.

The ego can create stories imagining the intention of others

-“This person is trying to make me look bad.”

-“My colleagues can’t wait to judge me on this”.

The ego can create stories to defend itself.

-“I was tired when I wrote this report, it is understandable that I made a few mistakes.

-“I am more of a big picture type of person, these small details don’t matter”

If the ego feels very threatened, it may go on the attack. In this case, the ego will create a story line that justifies depreciating the source of the “threat”.

-“What does that person know, they are only a _________”

Yes, this is a silly example. This situation is minor. This is just a small “blip on the screen”. However, if we do not keep our “ego in check” and get a grasp on our responses to minor situations, we can create the proverbial “mountain out of a molehill”. For example, if I replied to the initial e-mail with some sort of “snarky” comment, I could have damaged rapport with many people.

When receiving feedback at work, it is important to:

1)  Acknowledge the positive! Sometimes we can overlook positive feedback if we receive just a little bit of “negative” feedback.

2) Consider if the feedback is valuable. Will this feedback help you achieve your goal?

3) Show appreciation for feedback. In most cases, someone has taken their own time to consider a product, report or project. Please thank them for their time.

4) Keep your ego in check!

Have a great work day!

March 19, 2012

I thought this post was an important reminder to “stop and smell the roses”.

Leading with Trust

I was feeling stressed and overloaded last week. I had too many important things to do and the lack of margin (time & space) in my life was causing tension and anxiety.

There was the training class I was observing and co-facilitating, the important meetings with colleagues to figure out solutions to significant organizational change issues, last-minute details to iron out for my global team meeting of 50 staff members next week, the online college class I’m in the middle of teaching, the pending deadline for a magazine article, an upcoming client training event to prepare for, and as President of my local youth baseball league, getting a season’s worth of games scheduled and helping my 19 year-old son get the snack bar operation up and running.

It’s all good stuff that I enjoy doing and feel blessed to have the opportunity to participate in, and I have no right…

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